Store Policies

1. Privacy Policy & Visitor Data

We value your privacy and are committed to protecting your personal information. When you visit or make a purchase from artbylindagail.com, we collect and use your data as outlined below:

  • Information We Collect: To fulfil your order, we collect personal information you provide at checkout, including your name, email address, billing address, shipping address, and phone number.

  • Secure Payment Processing: Your payments are processed securely through trusted third-party providers (such as Squarespace Payments). We never see or store your actual credit card or payment account details.

  • Website Hosting: Our store is hosted by Squarespace. They collect standard analytical and operational data to ensure our website runs safely, loads quickly, and functions securely.

  • Cookies: This website uses cookies to provide essential features, such as remembering what items you have added to your shopping cart.

2. Returns & Refunds Policy

We want you to love your purchase! If you need to return an item, please review our guidelines:

  • Right to Cancel (UK & EU Orders): In accordance with UK and EU consumer laws, customers within the UK and European Union have the right to cancel their order for any reason within 14 days of receiving their items. You do not have to provide a reason.

  • Right to Cancel (International / Rest of World): For orders shipped outside the UK/EU, we still accept returns within 14 days of delivery, provided the items are entirely unused and in their original packaging.

  • Return Window: Once you have notified us of your cancellation, you have a further 14 days to return the items back to us.

  • Exclusions & Custom Items: In accordance with UK and EU consumer law exemptions, the 14-day right to cancel does not apply to items that are custom-made or printed on demand (such as our Art Prints), unless they arrive damaged or faulty.

  • How to Start a Return: Please email us at artbylindagail@gmail.com with your order number to notify us of your cancellation before posting any items.

  • Return Shipping Costs: The customer is responsible for paying all return shipping costs, unless the item arrived damaged or faulty. For international returns, the customer is also responsible for any customs duties incurred.

  • Refund Process & Shipping Refunds: We will issue your refund within 14 days of receiving the items back.

  • For UK & EU orders, your refund will include the item cost plus our standard outbound delivery charge. (Premium shipping upgrades are non-refundable).

  • For Rest of World orders, only the cost of the item itself will be refunded; outbound international shipping costs are non-refundable.

3. Shipping & Delivery

  • Processing Time: Items shipped directly from our studio are dispatched within 1–2 working days. Items fulfilled by our print-on-demand partners require 3–5 working days to be custom-created and packaged before dispatch.

  • Shipping & Delivery:

    • Tracked Options: Sent via Royal Mail Tracked 48 (typically takes 2–3 working days from dispatch).

      Untracked Options: Small items (such as greeting cards and hardboard coasters) are sent via Standard Royal Mail 2nd Class to keep your delivery costs as low as possible. These do not include a tracking number.

      International Shipping: Most international orders (including all art prints) are sent via a fully tracked service. Small items like cards or hardboard coasters are sent via standard international untracked mail.

      Order Tracking: If your order qualifies for a tracked service, a tracking link will be emailed to you automatically as soon as your items are dispatched.